Privacy Policy

FARRA respects your privacy and aims to handle personal information fairly, transparently and securely in accordance with applicable data-protection requirements in the United Arab Emirates, including the UAE Personal Data Protection framework where it applies.

This policy applies to information connected with this website and enquiries made using the contact details provided on it. It does not govern the independent privacy practices of external websites or communication services.

The website contact form currently asks for:

• your name, phone number and email address;
• property type and, if you choose to provide it, property location;
• details about the work required; and
• optional photographs or plans selected from your device.

At present, the contact form does not transmit its contents to FARRA or store them in the website application. Submitting it only displays a confirmation state in your browser. Files selected through the form are not uploaded by the current website. Please contact FARRA directly by email or WhatsApp if you want us to receive an enquiry.

If you contact FARRA directly, we may receive the information contained in your message, any attachments you send, and related communication details.

When you access the website, hosting and network infrastructure may receive ordinary technical request information such as an IP address, browser and device details, requested pages, timestamps, referrer information and diagnostic or security logs.

FARRA has not implemented custom analytics events for form submissions or other interactions.

Where FARRA receives personal information, it may be used to:

• respond to questions and service enquiries;
• understand a property, proposed work and requested services;
• arrange consultations, site visits, quotations or follow-up communications;
• manage business records and any resulting client relationship;
• protect the website, communications and business from misuse or security threats;
• comply with legal obligations or establish, exercise or defend legal rights; and
• understand aggregate website usage and improve website performance and content.

FARRA processes personal information with consent where consent is the appropriate basis. Depending on the circumstances and applicable law, information may also be processed to respond to your request, take steps you ask us to take before entering a service agreement, perform an accepted agreement, comply with a legal obligation, protect rights and interests, or pursue legitimate business purposes permitted by law.

Where processing relies on consent, you may withdraw that consent by contacting FARRA. Withdrawal does not affect processing already carried out lawfully before it was withdrawn.

FARRA may share relevant information only where reasonably necessary with:

• personnel, contractors or professional advisers supporting an enquiry or service;
• technology, hosting and communications providers used to operate the website or communicate with you;
• government, regulatory, law-enforcement or judicial authorities where required or permitted by law; or
• parties involved in a business reorganisation, subject to appropriate confidentiality and legal safeguards.

FARRA does not sell personal information.

The website uses hosting and related infrastructure. It also links to external services, including WhatsApp for communications. If you follow an external link, that provider may process information under its own terms and privacy policy. FARRA does not control those external services.

Some technology or communication providers may process information outside the United Arab Emirates. Where a cross-border transfer of personal information is relevant, FARRA will seek to use appropriate protections and handle the transfer in accordance with applicable UAE data-protection requirements.

FARRA retains personal information only for as long as reasonably needed for the purpose for which it was received, to maintain appropriate business records, resolve disputes, or meet legal and regulatory requirements. Retention periods depend on the nature of the enquiry, any resulting service relationship and applicable obligations.

Website enquiries and uploaded materials are handled for as long as reasonably needed to respond to the enquiry. Information sent directly through email or an external messaging service may remain in those communication systems until it is no longer reasonably required.

FARRA takes reasonable administrative and technical steps appropriate to the information and the way it is handled. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through ordinary email or messaging services.

Subject to applicable law and any lawful exceptions, you may ask FARRA to provide information about personal data held about you, give access to it, correct inaccurate or outdated information, delete information, restrict or cease particular processing, or provide information about relevant transfers and recipients. You may also object to certain processing or withdraw consent where processing is based on consent.

To make a request, email hello@farra-renovations.ae. FARRA may need to verify your identity and may retain or continue processing information where required or permitted by law.

The current website application does not set cookies and does not use local storage, session storage, advertising pixels or behavioural advertising technology.

External services reached through links, such as WhatsApp, may use their own cookies or similar technologies after you leave this website. Their policies govern that activity. If the website's use of cookies or tracking changes, this policy and any consent mechanism required by applicable law should be updated before or when the change occurs.

This website and FARRA's services are not directed to children. FARRA does not knowingly seek personal information from children through the website. A parent or guardian who believes a child has provided personal information may contact FARRA to request appropriate action.

FARRA may update this Privacy Policy to reflect changes in the website, business practices or applicable requirements. The revised version will be published on this page with an updated date. Material changes should be communicated where required by law.

Questions, privacy requests or concerns may be sent to hello@farra-renovations.ae.

FARRA
Dubai, United Arab Emirates